Return Policy

Inspection

Buyer shall inspect and reconcile all inbound shipments from CARBONEXTERIOR.COM within seven (7) working days. Claims for shortages or damaged merchandise must be submitted to CARBONEXTERIOR.COM no more than ten (10) working days following Buyer's receipt of shipment.

Returns; Defective and Damaged Merchandise

Defective and freight damaged merchandise (but only where CARBONEXTERIOR.COM is providing shipment) may be returned to CARBONEXTERIOR.COM for full credit, but only upon verification by CARBONEXTERIOR.COM of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by CARBONEXTERIOR.COM Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.

Returns; Exchanges; Good Merchandise

Returns of good merchandise may be accepted by CARBONEXTERIOR.COM in its sole discretion under the following conditions:

Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from CARBONEXTERIOR.COM. Accepted return will be assessed a 25% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.

Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your CARBONEXTERIOR.COM Accepted return will be assessed a 30% restocking charge, except that CARBONEXTERIOR.COM merchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 40% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.one number, state or local chapters of the Better Business Bureau.